City.Travel Reviews

I was just trying to book a basic flight on my phone, but the site kept shifting around and making it hard to tap the right things. Every time I went back, my filters reset, which got old really fast.

The pages were slow, and some of the buttons didn’t even look like buttons. After one random error, I had to type the same details in again, and there wasn’t any clear explanation for what went wrong.

I reached out to support, but it felt like they were hinting that I must have done something wrong instead of acknowledging how clunky the site was. Maybe it’s better on desktop, but on my phone it was a mess, so I gave up and booked somewhere else.

I reached out to support twice about my booking, it felt like my messages disappeared into a black hole. No real answer, just me sitting there waiting, stressing, and wondering what was going on. Not a great experience at all.

I booked a flight, and the payment confirmation came through right away, but the actual ticket, never showed up. I waited for hours, checked my spam folder, refreshed the site a bunch of times, and still, nothing. The website just kept looking like it was processing, so I had no idea, if I was actually good to travel or not.
Support eventually replied, but it was late, and all they really said was to keep waiting. At that point, I couldn’t take the chance, so I booked somewhere else. It was stressful, and I wouldn’t feel comfortable relying on them for tickets again.

I tried booking through city.travel and the payment page kept freezing on me. At first I thought it hadn’t gone through, but then my card was charged, and I still didn’t get a proper booking confirmation. I couldn’t tell if the booking happened right away, later, or not at all. I had to wait around and then chase support to figure out what was going on, which was really frustrating. Maybe it eventually got sorted, but the whole thing felt messy and I don’t really feel comfortable using it again

I booked through City.Travel and ended up having to cancel, and the refund process has been awful. Every time I ask, I just get some vague reply with no actual date or useful info. I’ve emailed multiple times, waited weeks, checked my account over and over, and there’s still nothing. It really feels like they’re just dragging it out and hoping I stop asking. Terrible service, won’t be using them again.

I was just trying to book a simple trip, but the site kept freezing on me. The dates reset twice, and the payment page was really confusing. After about 20 minutes, I just gave up. Definitely not easy at all.

I’m not happy with city.travel. The price looked decent when I first found it, but once I got all the way to the payment page, extra fees popped up and the total was way higher than what had been shown in the search results.
I don’t mind paying more if it’s upfront, but this just felt misleading. When I questioned it, the way it was explained made me feel a bit talked down to, like I should’ve expected it or missed something obvious. I wasted time comparing prices, only to find out the price I was looking at wasn’t really the full price at all.

Canceling with City.Travel was a nightmare for me. I felt like the whole process was way more confusing than it needed to be, and even after trying to cancel, I still got charged anyway. From my experience, I wouldn’t want to deal with that again.

I had a rough experience with city.travel, mostly because the communication was so bad. I emailed them a few times about my booking and either didn’t get a reply at all, or I’d get these super short answers that didn’t really answer anything. It felt like no one was actually reading what I wrote. I had to keep following up just to get basic info, which got old fast. I don’t think I’d use them again... just not worth the hassle...